Terms and Conditions

Payment

My preferredmethod of payment is by bank transfer. I will send you my details if this way is suitable for you.

I accept payments by cash, cheque (made payable to Douglas Caird Intuitive Holistic Therapy), by card/phone and BACS payments. I also offer a Direct Debit solution should this work better for regular sessions, courses of sessions, block bookings, etc.

My hope is that anyone who really wants to make positive changes in their lives – to become unstuck – can find ways to do that. If finances are a stumbling block, I am happy to talk and negotiate so that we can work together at a time when you most need support.

Refunds & Exchanges
Cancellations made within 24 hours of the session time will incur payment in full. Refunds will only be issued in the event of cancellation by me and will not be issued for situations outside my control.

Health
Before or at your first appointment, you will be asked to give full details of your current and historic health, including medication and to sign a declaration to the effect of this information being full and accurate. You must also notify me before any further sessions of any changes to your health or medication.

None of the treatments I am qualified to work with, including Reflexology, are diagnostic.

Some of the treatments have contra-indications (health conditions which may require a specific treatment to be adapted or deem it unsuitable for you), and therefore it is of vital importance that you disclose your full medical state and history at the time of the treatment. In relation to training courses and workshops, you must inform the teacher, prior to the start of the class/workshop, if you suffer from any injuries, medical conditions or have began taking any medication (not declared at the time of registration).

Security
I will not be held responsible for your personal belongings while on any premises used for treatments or training courses/workshops.

Client Responsibilities
To agree that any and all information provided in Health Questionnaires, verbally and at all sessions, online or in-person will be true to the best of the client’s knowledge.

In addition, the client accepts and agrees the following:

• Our core agreement for giving and receiving during any session is one of mutual consent unless otherwise voiced. In this respect, therefore, it is wholly my (the client) duty during any session to take complete responsibility for my own safety, wellbeing and comfort.
• If there is anything that I (the client) am not happy with; if I need anything; if I want to change anything; if I want to stop; if I want to share anything which I think may be of importance or relevance to any session, or not, it is my responsibility to communicate this clearly, either verbally or otherwise.
• I have read and understood the Terms and Conditions at www.douglascaird.co.uk.